4 Key Elements to Keeping Clients

Time To Read: 3 minutes

4 Key Elements to Keeping Clients

This week is all about getting your programme sorted so you can keep your clients long-term

We started with Ash on Monday who shared his thoughts and ideas on what goes into a successful programme

You see…he does this for clients all over the world! 🌎

Today I’m sharing 4 things that go into our programme that makes it so successful

1️⃣ Support – the reason a client comes to you is because they need extra help!

They don’t want to just follow an online programme, a random youtube video

They want a professional, an expert that they can communicate with

Support is KEY πŸ”‘

Sometimes you have to go that extra mile

Whether that’s a message in the evening or extra nutrition support 🍽

2️⃣ Community

You can see in Crossfit, massive community is successful

Same goes for Slimming World

So how can we create more a community to keep clients engaged?

We do events in the gym and out of the gym πŸ‹πŸ»β€β™€οΈ

Remember, a lot of them may not have additional friends and family to spend time with

So organise bowling trips, meals out

Help them to feel confident and part of the community

And they will stay long-term πŸ™ŒπŸ»

3️⃣ Professional

This can be in so many ways

Make sure you dress like a PT – you don’t need to be in great shape

They just need to look up to you, people need to be able to approach you

Plus, turning up on time makes a huge difference πŸ˜‰

Be 15, 20 minutes early to chat with them and lead by example

This way, they know you are serious about your business and getting them results πŸ’ͺ🏻

4️⃣ Caring

This by far is the most important of all

And it sort of includes all of the points above

These people are paying you πŸ’Έ

You dont have to go and work a 9-5 job for someone else

No late night shifts

You are doing the job you love – and people are paying you for the results you promised you would get them πŸ™ŒπŸ»

If they need an extra push – show them that’s ok

If they appreciate a message at 9pm – message them!

Showing them you care will definitely mean they stay with you for longer

This doesn’t cost loads of money

Just giving up a few moments of your time to show them you care

⬇️ ⬇️ ⬇️

So those are 4 things I think go into running a great programme and keep those clients staying longer

David πŸ™‚

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