When a new client joins

You should always have a little victory dance

They joined YOU ?

Not your competition… YOU ?

Now you have to confirm to your new client that they have made the right decision

So I ask you a simple questions

Can you walk me through what happens with that client over the first 30 – 42 days

If you have no idea what I am talking about then this is how you convince clients to stay on with you LONG TERM ?

When a new client joins us here at DKnine Fitness

They leave, booked in for their initial 1-2-1 consultation, added into the members area and leaving with a welcome pack

We also immediately jump into the draw and write a welcome card and send it in the post

7 Days in, they get a phone call from one of the team asking how their first week has been and if they need any extra assistance

Day 10… What’s your favourite colour? We want to order you your FREE DKnine Fitness t-shirt

Day 14… Nutrition is key, did you want to come in and chat with one of the team

Week 3, offer an opportunity to come and try the Small Group class

Week 4, phone-call from one of the team to see how their first month has been

Week 6, Facebook review and Google review

We want clients to stay for the long term, and most of the stuff we do during the initial 4-6 weeks costs nothing except time

Time that the clients will appreciate for giving up and spending with them, and helping them get closer to their goals

Get the out of gym systems right

And you will never have a revolving door of clients ever again ?

David 🙂