4 Tips for Client Engagement During Lockdown

This week is all about getting your clients engaged, motivated and interacting with your online lockdown programme πŸ€—

Yesterday our guest interview was Simon Evans. He shared with us what he is doing right now to keep his client retention high during lockdown

Today I’m sharing 4 things were doing at DKnine to keep clients engaged, active and staying with us

⬇️ ⬇️ ⬇️

1️⃣ Timetable

You may already be posting in the group every Sunday and explaining what’s coming up this week

Maybe you already have a set plan, but make sure to confirm it

Get them excited & motivated πŸ˜†

Share some extra details about what you will be doing and what might be different

Perhaps they’re stuck working from home – give them something to be excited about πŸ‘‰πŸΌ

2️⃣ Booking System

Instead of running 1 sessions at 6pm and seeing who shows up

Get them to book on to secure their space

This way they are committing πŸ˜‡

And not just deciding willy nilly whether they will do it or not

Get people confirming and checking in

And the rate of attendance will be higher βœ…

3️⃣ Contact

We learned this the hard way

Sometimes it’s better to not check-in by messenger but by checking in by tagging them in a post

You see…sometimes if you haven’t spoken to them in a while and they’ve fallen off the wagon

This direct message can actually be a reminder that they have forgotten to leave πŸ€ͺ

You might be showing value, caring, dropping messages

But to them it can be a reminder that they’ve been paying and not coming

And in the end…you’ve prompted them to cancel their payment


4️⃣ Price

When someone says they want to leave – its key to not let it happen right away

Offer them something different! ➑️

Fight for them, show them you care and want to keep them

Don’t throw that money away πŸ’Έ

So for us – we offer them a special deal

At the end of the day, a lot of people are struggling financially

Don’t tell everyone ❌

But if someone comes to you wanting to leave

Consider helping them out…after all – it will help you in the long-run too

⬇️ ⬇️ ⬇️

I hope these tips are helpful!

David πŸ™‚

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