4 Tips for Client Engagement During Lockdown

Time To Read: 3 minutes

This week is all about getting your clients engaged, motivated and interacting with your online lockdown programme 🤗

Yesterday our guest interview was Simon Evans. He shared with us what he is doing right now to keep his client retention high during lockdown

Today I’m sharing 4 things were doing at DKnine to keep clients engaged, active and staying with us

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1️⃣ Timetable

You may already be posting in the group every Sunday and explaining what’s coming up this week

Maybe you already have a set plan, but make sure to confirm it

Get them excited & motivated 😆

Share some extra details about what you will be doing and what might be different

Perhaps they’re stuck working from home – give them something to be excited about 👉🏼

2️⃣ Booking System

Instead of running 1 sessions at 6pm and seeing who shows up

Get them to book on to secure their space

This way they are committing 😇

And not just deciding willy nilly whether they will do it or not

Get people confirming and checking in

And the rate of attendance will be higher ✅

3️⃣ Contact

We learned this the hard way

Sometimes it’s better to not check-in by messenger but by checking in by tagging them in a post

You see…sometimes if you haven’t spoken to them in a while and they’ve fallen off the wagon

This direct message can actually be a reminder that they have forgotten to leave 🤪

You might be showing value, caring, dropping messages

But to them it can be a reminder that they’ve been paying and not coming

And in the end…you’ve prompted them to cancel their payment


4️⃣ Price

When someone says they want to leave – its key to not let it happen right away

Offer them something different! ➡️

Fight for them, show them you care and want to keep them

Don’t throw that money away 💸

So for us – we offer them a special deal

At the end of the day, a lot of people are struggling financially

Don’t tell everyone ❌

But if someone comes to you wanting to leave

Consider helping them out…after all – it will help you in the long-run too

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I hope these tips are helpful!

David 🙂

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